Job Description

The Mailroom Operations Team Leader is based in Mandaluyong. Below are the key responsibilities of the role.


  • Ensures the timely reporting on all accounts 
  • Oversees the operational compliance of the team based on the standard operating procedures (SOPs)
  • Monitors the timely pick-up and dispatch of packages
  • Ensures the packages accepted are properly packed according to transport packaging standards
  • Files and safekeeps all the processing documents
  • Makes operational adjustments as necessary
  • Sends the required reports in a timely manner
  • Improve the procedures and service quality of service
  • Any other operational activities required by the principal

Operation Organization

  • Generates and sends the required reports in a timely manner
  • Evaluates the performance of subordinates
  • Implements cost saving measures and operational efficiency processes
  • Provides solution to challenges encountered
  • Coordinates with fleet management regarding the vehicle requirements, when needed.
  • Any other operational activities as deemed required by the management

Skills/Knowledge required:

  • Familiarity with Courier, Express delivery operations
  • With good communication skills
  • Ability to work in a fast-paced team-based environment
  • Knowledgeable in basic computer applications such as word, excel and powerpoint
  • People development skills to motivate and empower all people to achieve their maximum potential
  • Leadership skills to attain individual and group goals


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