Applications Support Analyst

Associate Level   •   BGC, Taguig

Job Description

The goal of the Applications Support Analyst is to provide application support for the SAP Business By Design Finance ERP System.
We are looking for a big-thinking, yet detail-oriented, individual to drive the support of our SAP Business by Design Finance ERP system. This is an opportunity to use your systems-thinking design skills to maximize the use of our applications and products to their full potential.
  • Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage
  • Track and monitor application issues through the centralized call tracking system
  • Responds to incidents, recording incident activity and solving problems
  • Able to work independently utilizing all available support material and tools to successfully resolve problems within agreed service levels
  • Performs necessary user administration to internal applications
  • Provide technical assistance to internal and external customers and partners
  • Works with cross-functional organizations to solve complex technical problems and follow reported problems through to resolution
  • Create clear and concise documentation in the form of case management notes, knowledge bases, process guides and others
  • Use available support tools to diagnose and resolve product and technical issues. Become internal expert on supporting Entrego’s software and other enterprise products
  • As the gatekeepers of the Production environment, responsible for ensuring the Change Management guidelines/policies are adhered to for all systems deployed to Production
  • 3-4 years application and/or business process experience
  • Proven software application troubleshooting skills
  • Background in functional business area
  • Familiar with basic function of Support, Financial applications, and Reporting
  • Bachelor's degree in Computer Science or related field and/or equivalent experience
  • Knowledgable of SAP Advanced Business Applications Programming
  • Knowledgable of SQL (Microsoft/Oracle/DB2)
  • Knowledge of ERP and Financial systems
Please note that only shortlisted candidates will be notified for next steps. Rest assured that your application is kept in our active pool for reference.
Entrego is not partnering with new recruitment vendors at the moment. Vendors who provide unsolicited resumes shall waive rights to claim for placement fees in the event that candidate is eventually engaged.

Application Process

1 Resume Screening

2 Online/Phone Screening

3 Onsite assessment and interviews